Slots / Live
When you open an account with halkplay, you share personal information with us. This policy explains exactly what we collect, why we collect it, how we store it, and what choices you have — written plainly so you can read it without needing a lawyer.
halkplay collects personal information at two points: when you register an account and when you make a transaction. At registration, we ask for your name, email address, date of birth and contact number. These details are used to verify your identity and keep your account secure. When you deposit or withdraw using GCash, GrabPay or Bank Transfer, we record the transaction reference, amount and the payment channel used. We do not store your GCash PIN, GrabPay credentials or bank login — those are handled entirely by the payment provider on their own secured infrastructure. We also collect session data automatically — device type, browser, IP address and pages visited. This helps us understand how the lobby loads on your screen and whether any account step is breaking for a particular device. Session logs are kept for a limited period and are not shared with advertising networks. All data collection and processing is subject to applicable local law and is available only in regions where access is permitted. We do not sell your personal information to third parties. If local law requires us to disclose information to a regulator or law enforcement authority, we will comply with that lawful request and, where permitted, notify you.
This policy covers data collected directly through the halkplay platform — your account registration, wallet activity and in-lobby behaviour. It does not extend to third-party services that you access from our platform, including payment providers like GCash or GrabPay, whose own privacy policies govern how they handle your credentials and transaction data. Understanding the boundary helps you know exactly who holds which part of your information.
Any information you enter when creating or updating your halkplay account falls under this policy — including your name, email, contact number and any identity document submitted for verification purposes.
Deposit and withdrawal records linked to GCash, GrabPay or Bank Transfer are logged in your account wallet. The transaction reference is stored on our side; your payment credentials remain with the payment provider, not with us.
Session logs of which game rooms you opened — such as a live dealer table or a slot session — are retained internally for account security and service improvement. These logs do not identify your bets to third parties.
Game studios supplying content to the lobby and payment channels like GrabPay operate under their own privacy terms. We do not control their data practices, and this policy does not cover information you submit directly to those providers.
You have practical control over the personal information halkplay holds. Once logged in, your account dashboard shows the profile details we have on record — name, contact number and verified email. You can edit most of these directly from the profile settings page without contacting support. If a field is locked for security reasons, our support team can assist after verifying your identity through the standard account confirmation steps shown in your dashboard. You can also request a summary of the transaction records tied to your account, including GCash and GrabPay deposit history. If you believe any record is inaccurate, raise it through the support channel and we will review within a reasonable period. For requests to close your account and remove personal data, submit the request in writing through the contact path listed in the support section below — we will confirm receipt and follow the process required by applicable local law.
Log in and open account settings to see what personal information we hold. Name, email and contact details are listed there, and most fields can be updated directly without a support request.
If any stored detail is wrong — such as a phone number or display name — update it in profile settings. Locked verification fields require a support request with identity confirmation before they can be changed.
Your GCash, GrabPay and Bank Transfer deposit and withdrawal history is visible in your wallet tab. For a formal export of transaction records, contact support and specify the date range you need.
To close your account and request deletion of personal data, send a written request through the privacy contact path below. We process these according to applicable local law and confirm the outcome by email.
Privacy questions, correction requests and data removal submissions can all be directed to our support team. Use the contact path that suits your situation — email for formal written requests, live chat for quick clarifications, and your account dashboard for self-service profile changes. We aim to acknowledge all privacy-related messages and follow the timeline required by applicable local law.
Send privacy requests, correction submissions or data removal notices to our support email address listed on the Contact page. Written requests via email create a clear record of your submission and our response.
For quick questions about what data we hold or how a specific account field works, open the live chat from any logged-in page. Chat is suited for clarifications; formal removal requests should still be submitted in writing.
Profile settings inside your account let you review and update most personal details without contacting support at all. Check the dashboard first — it shows your current stored information and the fields you can edit directly.
Data security and clear retention rules are part of how the platform operates, not an afterthought. Account passwords are hashed and not stored in readable form. Session tokens expire after a period of inactivity so an unattended device does not remain logged in indefinitely. We review access permissions internally to limit who can query account records — only the roles that require access for support or compliance purposes are granted it.
We use session cookies to keep you logged in across pages and to remember your lobby preferences. These cookies do not track your activity on other websites. You can clear them from your browser at any time, though doing so will end your current session.
Passwords are stored as hashed values — not in plain text. Session tokens expire after inactivity. If we detect an unusual login pattern on your account, we may prompt re-verification using the email address registered to your profile.
We keep account and transaction records for the period required by applicable local law. Once that period passes and your account is closed, personal data that is no longer required for legal or compliance purposes is removed from active systems.
If this policy is updated, the revised version will appear at this page address with the date of the change noted at the top. Continued use of the platform after a policy update means you have read the current version. For questions about any change, contact us through the support paths above.
These are the questions account holders ask most often about data, privacy and their rights on halkplay. If your question is not answered here, reach out through the support contact paths listed above.
At registration we collect your name, email address, date of birth and contact number. These are used to verify your identity and secure your account. We do not collect payment credentials at registration — those are handled by GCash, GrabPay or your bank at the time of a transaction.
No. Your GCash PIN and GrabPay credentials are entered directly into those providers' own secure interfaces. We only receive a transaction reference and confirmation of the amount. Your payment login details never pass through our servers.
Log in and open your account settings page. Your stored profile details — name, email and contact number — are listed there. For a full export of transaction records linked to GCash, GrabPay or Bank Transfer, contact our support team with the date range you need.
Yes. Submit a written deletion request through our support email. We will confirm receipt, process the request according to applicable local law, and notify you of the outcome by email. Some records may be retained for the period required by law before deletion is completed.
No. Studios like CQ9, PG Soft and Spadegaming supply game content to our lobby and operate under their own privacy terms. We do not share your personal information with those studios. Our policy covers only the data collected directly through the halkplay platform.
The updated policy will appear at this page address with the revision date noted at the top. We recommend checking this page periodically. Continued use of your account after a policy change indicates you have read the current version. Contact support if you have questions about any specific update.